Management - Page 3
Want to be an effective leader? You have to understand how to manage your team. Learn everything you need to know here.
Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret
Every customer is at the center of their own world. This simple realization can be your ticket to customer service transformation and excellence, as this customer service consultant and trainer explains.
Daniel Ek's Daily Routine: Spotify's Swedish CEO Does His Best Thinking on Morning Walks and Sometimes Doesn't Start His Work Day Until 11 a.m.
"Swedes, in general, are focused on balance," Ek said.
Why Assessments Are a Critical Component of Knowing Your Team
How assessments can provide an objective understanding of interpersonal needs, communication styles and drivers of trust for the individuals and teams leaders work with.
8 Ways Social Media Use Can Backfire on Your Personal Branding
Chasing branding just for the sake of branding can backfire on us.
More Posts on Management
Employee Benefit Costs Are Increasing. It's Time for Employers to Fight Back.
We are witnessing historic increases in healthcare costs. Here are new strategies for managing expenditures.
How to Balance Profits With Purpose at Your Business
It's evident that when purpose and profit coalesce, businesses don't just flourish economically — they etch meaningful, lasting imprints on society.
I'm a Former Google Recruiter. The Smartest Job Candidates Always Did These 5 Things to Stand Out.
I tell job seekers that when you apply online, you should never expect to hear back from that company. The reason: There are way too many people applying for jobs and not enough people reviewing resumés.
About 20 Million Americans Work Part-Time During the Holidays. Here's How You Can Set Them Up For Success.
For success with temporary hires — and maybe even building a long-term relationship with them — you need to do a few things first.
77 Percent of Workers Want a 4-Day Workweek. So Why Aren't More Companies Offering It?
A new Gallup poll shows that workers are willing to work more hours in exchange for an extra day off.
Pret a Manger's CEO Started Out Making $3 an Hour at McDonald's When He Was 16
Pret CEO Pano Christou, 45, spent 19 years climbing the ranks at Pret, from assistant manager in 2000 to becoming chief executive in 2019.
He Decided to Join the Marines on 9/11 and Deployed 3 Times. Now, the Leadership Tactics He Learned Are Helping Him Grow a Spooky Business.
Lance Zaal, veteran founder of U.S. Ghost Adventures, is determined to take his business to the next level — and give back to the world along the way.
4 Surefire Ways to Be Exceptional With Your Customer Care
The better you are to your customers, the better they are to you. Here's how this lesson translates to business and why you should do the same.
3 Leadership Secrets That Lead to Team Empowerment
Building an environment where people are trusted to make good decisions starts with getting the strategic blueprint right.
The Customer Isn't Always Right, But They Should Be Treated Right — Here's Why It Really Matters (and How to Keep Them Happy)
Why you must learn to treat all of your customers with the same respect, integrity and urgency.
